Food & Beverage Service

F&B SERVICE AREAS ROOM SERVICE Service of food and beverage to the resident guests at his room is known as room service Features 1. 24 hrs room service in good hotels 2. Room service is multi cuisine in nature- Except items which need a lot of garnishing is not served at rooms because by the time it reaches the room it won’t be in the proper condition. Even noodles and pastas are not served 3. All meals- The various meals one have in a day are served. E.g.Bed Tea, Afternoon Tea etc. 4. Dearly priced- It is priced more because it is served at the rooms and even lot of effort and equipments are required for the transportation of the food 5. Low turnover- The majority of the resident guests only takes breakfast in their room which is much cheaper. They may have their lunch or dinner outside. Room service depends on the number of resident guests. And even there is no way of promoting room service in a hotel as in restaurants they do by advertisin

F&B SERVICE EQUIPMENT'S – FAMILIARIZATION CROCKERY The crockery must blend with the rest of the items on the table and also with the general décor of the establishment An establishment uses one design and pattern on crockery, but when an establishment has a number of different food service areas it is easier from the control point of view to have a different design in each service area. While purchasing crockery the following points are to be considered: a. Every item of crockery should have a complete cover of glaze to ensure a reasonable length of life b. Crockery should have a rolled edge which will give added reinforcement at the edge. This if well done means that the chipping will only occur on the under edge which is not visible to the guests. One word of caution here is that hygiene is most important- chipped crockery could harbor germs. c. The pattern should be under rather than on top of the glaze as pattern on top of the glaze will wear out a

                             ATTRIBUTES OF A GOOD WAITER Personal hygiene and appearance 1. Good grooming and clean presentation gives the waiter a feeling of well-being and the confidence to do the job efficiently and correctly 2. Pride in one’s appearance is an essential quality of a good waiter. Guests will have the confidence in an establishment if the waiter is well groomed, neat and professional. 3. Hands are particularly important as they are constantly under the eye of the guest. Finger nails should be kept trimmed, well-shaped and very clean. A meal can be spoiled for a guest by a waiter’s dirty nails. 4. Playing with and fingering hair, face & hands should be discouraged at all times in the restaurant 5. Chewing gum is not permitted 6. Jewelry worn by service staffs should be kept to minimum. A watch, one plain ring and small plain earrings are permissible. 7. For young people with skin problems like acne, care should be taken with diet- plen